Refund policy


Last updated: November 02, 2026

Return, Replacement & Refund Policy

At Mindful Mamaa, every pregnancy support kit and gift is thoughtfully curated, carefully checked and packed with care.

Due to the nature of our products, we follow a No Change-of-Mind Return or Exchange Policy. However, we are committed to addressing genuine concerns involving damaged, defective, missing or incorrect products.

1. Returns & Exchanges

All products purchased from Mindful Mamaa are non-returnable and non-exchangeable for change-of-mind reasons.

Returns or exchanges will not be accepted for:
  • Change of mind or personal preference
  • Accidental purchases or incorrect product selection
  • Products no longer being required
  • Dislike of a product's colour, design or appearance when it matches the description provided on our website
This policy applies to pregnancy support kits, gifting boxes, books, printed materials, accessories and other products available on our website.

Exceptions will be made where required under applicable consumer protection laws.

2. Mandatory Package-Opening Video

To ensure transparency and enable verification of product-related concerns, customers are required to record a clear, continuous and unedited package-opening (unboxing) video upon receiving their order.

The video must:
  • Begin before the outer shipping package is opened.
  • Clearly show the shipping package and its condition.
  • Capture the entire unboxing process without cuts, pauses or edits.
  • Clearly display all products and contents received.
A complete package-opening video is mandatory for our standard verification process. Without this video, we may not be able to verify or process a replacement or refund request.

This requirement does not restrict any rights or remedies available under applicable consumer protection laws.

3. Damaged, Defective, Missing or Incorrect Products

If you receive a damaged, defective, incomplete or incorrect order, please contact us within 48 hours of delivery, wherever possible.

Kindly provide:
  • Your order number
  • A complete, continuous and unedited package-opening video
  • Clear photographs of the affected product and packaging
  • A brief description of the issue
Please email these details to mindfulmamaa.world@gmail.com.

Each concern will be reviewed individually. Once verified, Mindful Mamaa will arrange an appropriate resolution, which may include:
  • Replacement of the affected product
  • Dispatch of missing items
  • Refund, where applicable
Customers are requested to retain the original product and packaging until the issue has been resolved.

4. Refunds

Refunds are not provided for change-of-mind purchases, accidental orders or personal preferences, except for eligible cancellations under Section 5.

Refunds may be approved in verified cases involving damaged, defective, missing, incorrect or otherwise non-conforming products where a refund is the appropriate resolution.

Once approved, refunds will be processed to the original payment method within 7–10 business days.

Additional processing time may be required by your bank or payment provider.

5. Order Cancellations

Orders may be cancelled within 24 hours of placing the order, provided they have not already been dispatched.

Once 24 hours have passed or the order has been dispatched, whichever occurs first, cancellation requests will not be accepted for change-of-mind reasons.

To request a cancellation, please email mindfulmamaa.world@gmail.com with your order number within the specified timeframe.

For eligible prepaid orders, refunds will be processed to the original payment method within 7–10 business days.

We request customers to carefully review their product selection, shipping address and order details before completing their purchase.

This policy does not affect any remedies available under applicable consumer protection laws.

6. Non-Returnable Products

The following products are not eligible for change-of-mind returns or exchanges:
  • Pregnancy support kits and gifting boxes
  • Books, journals, affirmation cards and other printed materials
  • Personal-use products and accessories
  • Personalised or customised products
  • Digital products and gift cards, where offered
  • Sale or promotional items
This restriction does not apply where a remedy is required for defective, damaged, incorrect or misdescribed products under applicable law.

7. Contact Us

For any concerns regarding your order, please contact:

Mindful Mamaa
Email: mindfulmamaa.world@gmail.com

Kindly mention your order number and provide relevant supporting evidence to help us review your request efficiently.

We aim to address genuine concerns fairly and in accordance with applicable consumer protection laws.